Notification Schedules and PagerDuty
Whenever we’re asked how to make on-call notification schedules for Scout alerts, we recommend PagerDuty. PagerDuty has invested a ton of time in building a dedicated notification scheduling service, and it’s a great complement to Scout.
With our recent release of notification groups, Scout’s integration with PagerDuty got even more powerful:
- Multiple PagerDuty services: add as many PagerDuty services to Scout as necessary.
- Trigger-specific escalation policies: assign any PagerDuty escalation policy to any threshold in Scout. If you need to create multiple thresholds on a given metric with different escalation policies, it’s simple to do – just add another trigger.
- Automatic incident resolution from Scout: since all integrations are routed through PagerDuty’s API, Scout now auto-resolves any PagerDuty incidents when Scout’s trigger stops firing.
Multiple services in PagerDuty:
... and those same services integrated into Scout:
Adding PagerDuty services within Scout
You need to start in Scout to create a PagerDuty integration:
- Click on Notifications (in the top navigation bar),
- Click on “Add PagerDuty Integration.”
- You’ll be given the option to create a new PagerDuty service, or connect to an existing service within your account.
To assign a PagerDuty service to a trigger, ensure the PagerDuty integration is part of a notification group (the notification group can contain other items too, if needed), then assign that notification group to a trigger.