What is a transaction?
A single web request or execution of a single background job.
What happens when the transaction rate limit is exceeded?
You are not charged an extra fee for exceeding your plan's rate limit. When the rate limit is exceeded, general metrics are still available but transaction traces are not visible. The rate limit resets in the next 24-hour period.
What languages do we support?
We have app monitoring agents for Ruby, Elixir, and Python.
How do you install Scout?
Require our agent library (ex: install our Ruby gem) within an application you'd like to monitor. There's no separate service to install or maintain.
What type of support is available?
What if I'm in a contract with another service?
In many cases we can buy out your existing contract. Contact us for more information.
What does pricing look like if our throughput exceeds the large plan?
Our cost per-transaction decreases with volume and works very well for apps with significant throughput. We suggest starting a trial, then contacting us to determine your cost and a sampling strategy (if needed).
How does Scout compare to New Relic?
For many teams, Scout is a drop-in replacement for New Relic and about 30% cheaper than their annual plans. Folks tell us that Scout guides them to the root cause of performance issues much faster, but don't take our word for it. Start a trial - you can safely run Scout alongside New Relic.
Do I need to sign a contract?
No contracts. You can cancel at anytime.
What forms of payment do we accept?
We accept Visa, MasterCard, and American Express on all plans. Invoicing is available.
What is the overhead of the agent?
Our open-sourced benchmarks have shown the Scout agent adds 2.2% overhead for a representative web endpoint, which is substantially less than New Relic's performance against the same benchmarks.