Terms of Use

Last Updated: November 18, 2025

Account & Access

Users must be 18 or older and provide valid information to register. You are responsible for maintaining the security of your account and password. Scout APM can access accounts for support, maintenance, or security reasons with notice when possible.

Service License

A non-exclusive, non-transferable license grants internal business use only. You do not gain any ownership interest in the Services under these Terms. No uptime guarantees are provided.

Prohibited Uses

Users cannot: reproduce or modify the service, reverse engineer components, transmit malware, interfere with operations, use it unlawfully, or violate other agreements with Scout APM.

Billing

Monthly subscription with usage fees billed monthly in advance. All fees are non-refundable unless otherwise agreed by Scout APM. Free trials require a valid payment method; charges occur upon exceeding trial limits.

Cancellation

Cancellation of your subscription will result in the termination of your access to the Services. Data deletion is immediate and permanent. Users remain liable for charges until data transmission ceases.

Intellectual Property

Scout APM owns all service rights and trademarks. Users retain ownership of Client Data but grant Scout APM a license to use it for service provision and improvement.

Limitation of Liability

Scout APM will not be liable for any indirect damages, loss of data, or lost profits. Liability is capped at amounts paid in the preceding six months.

Governing Law

Delaware law applies; disputes resolved in federal courts or Delaware state courts.

Contact

For questions about these terms, contact us at support@scoutapm.com.