Troubleshooting

Troubleshooting

Not seeing data? Email support@scoutapm.com with:

• A link to your app within Scout (if applicable)
• Your Python version
• The name of the framework and version you are trying to instrument, e.g. Flask 0.10.
• Scout debug logs

We typically respond within a couple of hours during the business day.

Debug Logs

To obtain debug level logs for Scout, please see the Python Logging docs

Core-Agent

In some cases, debug level logs from the Python agent may not be enough, and trace level core-agent logs may be needed.

Request Payloads

In certain cases, knowing the payload that is being sent to the core agent is useful for debugging. To capture the payload (the request), set SCOUT_LOG_PAYLOAD_CONTENT=true