Troubleshooting

Troubleshooting

Not seeing data? Email support@scoutapm.com with:

• A link to your app within Scout (if applicable)
• Your NodeJS version
• The name of the framework and version you are trying to instrument, e.g. Express 4.17.0
• Scout debug logs

We typically respond within a couple of hours during the business day.

Core-Agent

In some cases, debug level logs from the Node agent may not be enough, and trace level core-agent logs may be needed.

Debug Logs

To set Scout’s log level to debug, set the SCOUT_LOG_LEVEL configuration to debug.